Shippping Policy
Website Name: Zeno House
Website URL: https://zenohouse.co.uk/
Email: info@zenohouse.co.uk
Location: United Kingdom
Overview
Order Processing
- Orders are processed within 1–2 business days
- Orders are not processed on weekends or public holidays
- You will receive a confirmation email once your order is placed and another when it is dispatched.
Shipping Methods & Delivery Times
We offer reliable shipping across the United Kingdom:
- Standard Delivery: 2–4 business days
- Express Delivery: 1–2 business days (if available)
Delivery times are estimates and may vary due to external factors.
Shipping Costs
- Shipping charges are calculated at checkout based on your location and selected delivery method
- Free shipping may be offered on selected promotions or order values.
Order Tracking
Once your order is shipped:
- You will receive a tracking number via email
- You can track your order through the courier’s website.
Delivery Issues
Zeno House is not responsible for delays caused by:
- Courier service disruptions
- Incorrect shipping details provided by the customer
- Weather conditions or unforeseen circumstances
If your order is delayed or missing, please contact us at info@zenohouse.co.uk.
International Shipping
Currently, we primarily ship within the United Kingdom. If international shipping is available:
- Delivery times may vary depending on the destination
- Customers are responsible for customs duties and taxes
Failed Delivery Attempts
If delivery fails due to an incorrect address or unavailability:
- The courier may attempt redelivery
- Additional charges may apply for re-shipping
Damaged Parcels
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us at info@zenohouse.co.uk
Changes to This Policy
We may update this Shipping Policy at any time. Changes will be posted on this page.
Contact Us
If you have any questions about this Shipping Policy, please contact:
Email: info@zenohouse.co.uk
Website: https://zenohouse.co.uk/